Yes, server24 provides a 100% Uptime Guarantee on all dediserve Hardware and on Network Connectivity. In any given month, if your server is offline due to a dediserve unscheduled hardware failure, or an unscheduled failure of the dediserve network for more than 0.01% of the time (4 minutes), you may request a pro-rata credit for the down time. Specific exclusions exist where the dediserve network is working normally, but upstream issues, such as a Datacentre or Carrier failure or dDoS is impacting customer routes to the cloud.